Refund policy

If you wish to make a return or an exchange, please contact us within 14 days of receiving your order at shop@waylatheline.com. Please include your name and your address and the e-mail that were on the order as well as your order confirmation number. Please include explanation of which item(s) you would like to return and why.

We do not accept returns on special offers nor sale / discounted items.

We also do not accept returns on intimates including bodysuits.

To be eligible for a return the item must be unused and in its original condition including the packaging. If the item is used, washed or damaged we can not accept a refund.

Once your return is accepted, we will send you instructions on how and where to ship the parcel. 

You have 30 days after receiving your order to ship the return.

Return shipping cost is covered by the customer. Customer is responsible for any damage incurred to the item during return shipment.

Do not return any item to us without first receiving confirmation email that your return has been accepted. 

 

Please take note.

As a small business committed to sustainability, we aim to minimize returns due to incorrect sizing. To make well-informed purchase, we kindly ask that you carefully review our Size Guide s well as the Size & Fit section of each product page and measure yourself before placing your order. If you have any questions about sizing, please reach out to us at support@waylatheline.com  and we are here to help.

Please note, a 10-15% restocking fee will apply to all returns. The fee is determined by the type items being returned and whether the entire order or part of the order is being returned. This fee helps us cover the costs of shipping, handling, and processing, so we can continue to offer sustainable, fairly crafted pieces.

 

Refund Process

Once we have received and inspected your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 business days.

 

Refunds / Exchanges

All our items are carefully crafted and quality controlled by human hands and eyes and even we aim to offer high quality, sometimes mistakes can happen. If you find any issue with your ordered item and wish to get return or exchange it please contact us within 14 days of receiving your order at shop@waylatheline.com.  

Please explain the issue clearly and send us photos or a video of the item's condition. Please include your name and your address and the e-mail that was used on the order as well as your order confirmation number. As a small business we address these on a case-by-case basis and will try our best to work towards a satisfactory solution. 

Once your return is accepted, we will send you instructions on how and where to ship the parcel.

Do not return any item to us without first receiving confirmation email that your return has been accepted. 

 

 

For any further questions, please contact us at support@waylatheline.com.