Refund policy

If you wish to make a return or an exchange, please contact us within 14 days of receiving your order at shop@waylatheline.com. Please include your name, address, the email address used for the order and your order confirmation number. Please also include an explanation of which item(s) you would like to return and why.

All sale, discounted, clearance and special-offer items are final sale and cannot be returned or exchanged.

We also do not accept returns on intimates, including bodysuits.

To be eligible for a return, the item must be unused and in its original condition, including the packaging. If the item is used, washed or damaged, we cannot accept a refund.

Once your return is accepted, we will send you instructions on how and where to ship the parcel.

You have 30 days after receiving your order to ship the return.

Return shipping costs are covered by the customer. The customer is responsible for any damage incurred to the item during return shipment.

Do not return any item to us without first receiving a confirmation email that your return has been accepted.

 

Please take note.

As a small business committed to sustainability, we aim to minimise returns due to incorrect sizing. To make a well-informed purchase, we kindly ask that you carefully review our Size Guide as well as the Size & Fit section of each product page and measure yourself before placing your order.If you have any questions about sizing, please reach out to us at support@waylatheline.com, and we will be happy to help. Please note that a 10–15% restocking fee will apply to all returns. The fee is determined by the type of items being returned and whether the entire order or part of the order is being returned. This fee helps us cover the costs of shipping, handling and processing so we can continue to offer sustainable, fairly crafted pieces.

 

 

Refund Process

Once we have received and inspected your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7–14 business days.

 

 

Faulty, Damaged or Incorrect Items

All our items are carefully crafted and quality-controlled by human hands and eyes, and even though we aim to offer high quality, sometimes mistakes can happen.

If you find an issue with your ordered item and wish to return or exchange it, please contact us within 14 days of receiving your order at shop@waylatheline.com.

Please explain the issue clearly and send us photos or a video of the item’s condition. Please include your name, address, the email address used for the order and your order confirmation number. As a small business, we address these matters on a case-by-case basis and will try our best to work towards a satisfactory solution.

Once your return is accepted, we will send you instructions on how and where to ship the parcel.

Do not return any item to us without first receiving a confirmation email that your return has been accepted.

For any further questions, please contact us at support@waylatheline.com.