Shipping & Returns

Delivery usually takes 2 – 8 business days from dispatch. Neither Wayla The Line nor the shipping carrier is liable for any delay to the estimated shipping timeline.

Estimated arrival time from the shipment day:

• Canada: 3 – 5 business days
• Europe: 3 – 5 business days
• Australia, New Zealand and Oceania: 3 – 5 business days
• Asia Pacific: 3 – 5 business days
• The rest of the world: 3 – 8 business days

Neither DHL nor FedEx ship to P.O. boxes, APO or FPO addresses. Please use an alternative shipping address instead.  

Both DHL and FedEx have suspended their shipments to Ukraine, Russia and Belarus due to safety concerns for their employees at this time. Shipments are also not currently available to the following destinations: Central African Republic, Comoros, Cuba, Equatorial Guinea, Falkland Islands, Guinea Bissau, Iran, Johnston Island, Kiribati, North Korea, Mayotte Island, Myanmar (Burma), Nauru, Nieu, Saint Pierre Et Miquelon, Sao Torne & Principe, Sierra Leone, Solomon Islands, Somalia, St Helena (S. Atlantic), Sudan, Syria, Tajikistan, Tokelau Islands, Republic of Turkmenistan, Tuvalu, Wake Islands, and the Republic of Yemen.

Depending on your local courier, the parcel may require a signature upon delivery. Please use an address where a recipient may sign on arrival. You may nominate someone to sign and accept the parcel if the recipient is not personally available to receive it. If no one is available to receive the delivery, the courier may leave an attempted delivery card with instructions on how to claim your parcel. Wayla The Line is not responsible for parcels lost in transit.

 

Shipping Rates

 

Taxes and Duties

Your order may be subject to your country's specific import duties and taxes (including VAT), which are incurred once a shipment reaches the destination country. Wayla The Line has no liability for these charges if they are applied, and they are your responsibility as the customer.

For more information on customs duties and taxes, please contact your local customs office.

Shipping fees, taxes, and the item cost will not be refunded if a package is refused due to customs duties and/or import taxes.

  

 

B A C K O R D E R E D   &   M A D E - T O - O R D E R    I T E M S

 

Some Wayla The Line pieces may be offered on a backordered or made-to-order basis. A backordered item is an existing piece that is temporarily unavailable and is expected to be restocked. A made-to-order item is produced, finished or prepared after the order is placed.

Because we are a small slow-fashion brand working with limited, small-batch production, timelines for backordered and made-to-order items can vary. These pieces may take an extended period to complete depending on fabric availability, production capacity, finishing and quality control.

Any estimated availability or production dates shown on the product page or provided by email may be subject to change. 

 

Shipping Backordered and Made-to-Order Items

If your order includes both ready-stock and backordered or made-to-order items, the order will generally ship once all items are ready. However, depending on the expected production timeline, we may choose to ship the ready-stock items separately. If we decide to split the shipment, we will contact you with an update.

If you would prefer to receive the ready-stock items sooner, please contact us at shop@waylatheline.com. Separate shipping may be arranged depending on the order and destination. An additional shipping fee may apply, and we will confirm this with you before arranging the separate shipment.

If there is a significant change to the expected production timeline, we will contact you with an update where possible.

 

Cancellations

If you wish to cancel a backordered or made-to-order item, please contact us as soon as possible. A cancellation may be accepted if production, cutting, sewing, finishing or preparation has not yet started.

Once production, cutting, sewing, finishing or preparation has started, we will usually be unable to accept cancellation for a refund because materials, production time and costs have already been committed to the order. In some cases, store credit may be offered at our discretion.

These cancellation conditions apply before the item has been dispatched. Backordered or made-to-order status does not automatically make an item final sale. Once delivered, eligible items remain subject to the return conditions below unless the item was clearly identified as final sale or otherwise non-returnable.

Backordered and made-to-order items remain subject to our usual quality standards. If an item arrives faulty, damaged or incorrect, please contact us within 14 days of receiving your order.

 

 

C H E C K I N G   O R D E R   S T A T U S 

When your order has shipped, you will receive an email notification from us including a tracking number that can be used to check the shipping status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please do the following: 

If you still can't locate the parcel, please contact us at shop@waylatheline.com with your name and order number, and we will look into it for you. 

 

R E T U R N S ,   R E F U N D S   &   E X C H A N G E S 

 

If you wish to make a return or an exchange, please contact us within 14 days of receiving your order at shop@waylatheline.com. Please include your name, address, and the email address that was used for the order, as well as your order confirmation number. Please include an explanation of which item(s) you would like to return and why.

All sale, discounted, clearance and special-offer items are final sale and cannot be returned or exchanged.

We also do not accept returns on intimates, including bodysuits.

To be eligible for a return, the item must be unused and in its original condition, including the packaging. If the item is used, washed or damaged, we cannot accept a refund.

Once your return is accepted, we will send you instructions on how and where to ship the parcel. 

You have 30 days after receiving your order to ship the return.

Return shipping costs are covered by the customer. The customer is responsible for any damage incurred to the item during return shipment.

Do not return any item to us without first receiving a confirmation email that your return has been accepted. 

 

Please take note.

As a small business committed to sustainability, we aim to minimise returns due to incorrect sizing. To make a well-informed purchase, we kindly ask that you carefully review our Size Guide as well as the Size & Fit section of each product page and measure yourself before placing your order.

If you have any questions about sizing, please reach out to us at support@waylatheline.com,  and we will be happy to help.

Please note that a 10 –15% restocking fee will apply to all returns. The fee is determined by the type of items being returned and whether the entire order or part of the order is being returned. This fee helps us cover the costs of shipping, handling, and processing, so we can continue to offer sustainable, fairly crafted pieces.

 

Refund Process

Once we have received and inspected your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7–14 business days.

 

Faulty, Damaged or Incorrect Items

All our items are carefully crafted and quality-controlled by human hands and eyes, and even though we aim to offer high quality, sometimes mistakes can happen.

If you find any issue with your ordered item and wish to return or exchange it, please contact us within 14 days of receiving your order at shop@waylatheline.com.  

Please explain the issue clearly and send us photos or a video of the item's condition. Please include your name, address, and the email address that was used for the order, as well as your order confirmation number. As a small business, we address these matters on a case-by-case basis and will try our best to work towards a satisfactory solution. 

Once your return is accepted, we will send you instructions on how and where to ship the parcel.

Do not return any item to us without first receiving a confirmation email that your return has been accepted. 

 

For any further questions, please contact us at support@waylatheline.com.