Frequently Asked Questions

Wayla’s collections are available worldwide on our website and select boutiques and concept stores in Bali and Lombok, Indonesia. We aim to make our pieces accessible both locally and globally. You can view the list of our stockists on our stockist page.

Do you offer personalized guidance to help customers choose the right product?

Yes, we do. At Wayla, we prioritize helping our customers make thoughtful choices that align with their needs. You can contact us through our website chat or email at support@waylatheline.com for advice on sizing, styling, and product care. We encourage reviewing our Size Guide and the Size & Fit section on each product page before contacting us or placing an order. By offering personalized guidance, we aim to make your shopping experience as seamless as possible while supporting sustainable practices by helping minimize returns, reducing waste, and lowering our environmental footprint.

How do Wayla’s clothes fit? Are they true to size?

Our designs prioritize comfort and versatility, aiming to ensure a flattering fit for various body types. Specifically, our LENZING™ ECOVERO™ Eco Rib and Knitted Cotton Collections have a knit structure, allowing for stretch and adaptability, while our Linen Collection offers more tailored styles. Wayla uses European standard sizing, which might differ slightly from other regions. Each product includes detailed sizing information. We recommend reviewing the Size Guide and the Size & Fit section on each product page on our website. If you’re unsure about the fit, please reach out for personalized guidance, and we’ll be happy to help.

Are Wayla products suitable for all climates?

Our seasonless designs blend Nordic minimalism with tropical sensibilities, making them perfect for hot, warm, and temperate climates. However, while being breathable and lightweight, they are ideal for layering in cooler weather, offering versatility for year-round wear even in the Nordics.

Does Wayla offer gift cards?

Yes, we offer digital gift cards that can be purchased online. They make the perfect gift, allowing your loved ones to choose timeless, sustainable pieces they’ll treasure.

S U S T A I N A B I L I T Y    P R A C T I C E S .

How does Wayla reduce plastic use?

Wayla is committed to sustainability through plastic-free packaging, using materials that are recyclable and compostable. We store our stock in reusable containers instead of using individual plastic garment bags, and we recycle any possible plastic and paper by-products from our studio. We aim to inspire reducing plastic use in our daily lives, offering clothing made from natural fibers as an alternative to synthetic materials like polyester and acrylic made from virgin petroleum while also minimizing microplastics pollution.

In addition to these efforts, Wayla supports Sungai Watch, a Bali-based organization dedicated to cleaning and protecting rivers from plastic pollution. By partnering with initiatives like this, we actively contribute to reducing plastic waste and its environmental impact.

What makes Wayla’s designs sustainable?

Wayla’s sustainability ethos is behind everything we do. We create timeless, seasonless pieces using sustainable materials like certified EUROPEAN FLAX® linen and LENZING™ ECOVERO™ viscose, as well as zero-waste natural knitwear. Our practices include small-batch production, low-waste production models, plastic-free packaging, and carbon-neutral shipping. Additionally, our designs are versatile and ideal for daily casual wear, encouraging you to get more use out of each piece, which enhances their sustainability. Fast fashion, by contrast, refers to the rapid production of inexpensive, trend-driven clothing that often leads to overconsumption and waste. By creating timeless, long-lasting pieces, Wayla aims to challenge this model and promote a more sustainable approach to fashion.

M A T E R I A L S  &  P R O D U C T I O N .

What materials are used in Wayla’s collections? Are they natural, traceable, and ethically sourced?

Our garments are crafted from sustainable materials, including OEKO-TEX® certified EUROPEAN FLAX® linen and LENZING™ ECOVERO™ viscose, both derived from renewable resources. EUROPEAN FLAX® linen is grown and harvested in Europe under environmentally responsible practices, ensuring minimal water usage, no irrigation, and zero genetically modified organisms (GMOs). It is fully traceable from seed to fabric, giving customers confidence in its ethical sourcing and low environmental impact.

LENZING™ ECOVERO™ viscose is produced from certified renewable wood sources, primarily from responsibly managed forests. It boasts a significantly lower environmental footprint compared to conventional viscose, as it uses less water and energy during production. LENZING™ ECOVERO™ is certified by the EU Ecolabel for its high environmental standards, including traceability and transparency throughout the supply chain. Transparency is a core value at Wayla, and these certifications guarantee traceability, allowing us to maintain high standards in sourcing and production. By sharing these details, we aim to empower our customers with knowledge about the origins and sustainable credentials of the materials used in our designs.

How is Wayla’s packaging designed?

Our packaging is thoughtfully designed with sustainability, minimalism, and customer experience in mind. We use plant-based, biodegradable materials such as kraft cardboard boxes, paper-based tape, and tissue paper to ensure your order is delivered safely while minimizing waste. Every element is chosen not only to reduce our environmental impact but also to create a special and thoughtful unboxing experience that reflects Wayla’s values of simplicity, care, and sustainability.

 

C A R I N G   F O R   W A Y L A   P I E C E S .

How should I wash and care for Wayla clothes?

To maintain the quality of delicate fabrics like linen or LENZING™ ECOVERO™, hand wash or machine wash on a gentle cycle with cold water and a mild, eco-friendly detergent. Avoid bleach and tumble drying; instead, lay flat or hang dry in a shaded area to preserve fibers and colors.

Are there specific care routines recommended for your products?

Wayla encourages mindful care routines, such as airing garments after use to reduce washing frequency and extend their lifespan. This approach aligns with our commitment to sustainability and ensures the longevity of your clothing.

B R A N D   V A L U E S   &   C O M M I T M E N T .

 

How does Wayla support Balinese communities and honor their traditions?

Wayla collaborates with small-scale production workshops in Bali that uphold ethical practices and provide fair working conditions. By working with these workshops, we support local artisans and help sustain their livelihoods.

We respect Balinese cultural and religious traditions by accommodating ceremonial holidays within production schedules. While our designs are not directly inspired by Balinese traditions, they reflect an appreciation for the island’s culture, combined with our focus on simplicity and sustainability.

In addition, Wayla donates a percentage of its sales to two Bali-based organizations: Sungai Watch, which focuses on cleaning and protecting rivers from plastic pollution, and Stella's Child, which empowers underprivileged youth through education and skills training. These initiatives align with our commitment to environmental conservation and community well-being.

What Corporate Social Responsibility (CSR) actions has Wayla implemented?

Wayla incorporates several CSR initiatives, including carbon-neutral shipping, plastic-free packaging, and tree-planting efforts to combat deforestation. We also support the Balinese economy by partnering with local workshops and artisans, ensuring fair wages and safe working environments. Additionally, we donate a percentage of our sales to reputable local organizations, such as Sungai Watch and Stella’s Child, which focus on environmental conservation and socioeconomic empowerment.

What is the origin and meaning of the name Wayla?

The name Wayla is derived from the Finnish word väylä [old spelling wäylä] meaning way, fairway, waterway, passage. It reflects both the journey toward sustainability and mindful living, as well as the broader human journey of life. Wayla represents our commitment to creating thoughtful, sustainable pieces that serve as part of your personal journey of life.

Are Wayla’s products suitable for vegans or cruelty-free?

Yes, all Wayla products are cruelty-free and vegan-friendly. Our sustainable materials, such as certified EUROPEAN FLAX® linen and LENZING™ ECOVERO™, are plant-based, ensuring that no animal-derived components are used in our collections.

P R A C T I C A L   I N F O R M A T I O N .

What is Wayla’s return policy?

We accept returns for unworn, unwashed items within 30 days of receipt. To initiate a return, please email us at shop@waylatheline.com within 14 days of receiving your order. Visit the Return Policy (insert link) page on our website for detailed instructions and conditions.

What should I do if an item doesn’t fit?

As a small business committed to sustainability, we aim to minimize returns due to incorrect sizing. To make a well-informed purchase, we kindly encourage you to carefully review our Size Guide and the Size & Fit section on each product page before placing your order. If you have any questions about sizing, please email us at support@waylatheline.com, and we’ll be happy to assist.

If an item still doesn’t fit, we accept returns for unworn and unwashed garments. Please contact us within 14 days of receiving your order at shop@waylatheline.com and include your name, address, order confirmation number, and the details of the item(s) you wish to return and why.

We do not accept returns on sale or discounted items, nor on intimates, including bodysuits. To be eligible, items must be unused, in their original condition, and include all packaging. Once your return is accepted, we will provide instructions on how and where to ship the parcel. Please do not ship any items back to us without prior confirmation.

You have 30 days from receiving your order to ship the return. Return shipping costs are covered by the customer, who is also responsible for any damage incurred during shipment.

By double-checking your size before purchasing, you help reduce returns, minimize waste, and lower our environmental footprint - supporting our commitment to sustainable practices.